Raymond James Financial is a leading diversified financial services company that provides private client advisory services, capital markets and investment banking, asset management, wholesale and retail banking and other financial services to individuals, corporations and municipalities. In its investment banking division, Raymond James advises in areas such as mergers and acquisitions, debt and equity capital markets, private capital solutions, including debt origination and restructuring, and activism response and contested situations.
Prior to implementing DealCloud, Raymond James had an existing CRM solution, but it was not universally in use across the investment bank, and had limited utility given the inherent constraints of that system within an investment banking environment. Management believed that an effective CRM system could be a “force multiplier” in the firm’s business, but felt a strong need to find a configurable, enterprise-grade system that could be used across the entire investment bank and act as the central hub for all deal and relationship management. Management was also focused on finding a solution that would not have to be separately configured to work within the complexity of a high- volume investment banking environment. That is, management was seeking a solution that was built “natively” for the investment banking environment. These requirements led naturally to consideration of DealCloud.
Below, we offer an in-depth case study that showcases how Raymond James more efficiently managed its pipeline and deal flow by leveraging DealCloud’s technology.